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Call us on WhatsApp: +86 13113007537

Free worldwide shipping on all orders 

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

When you make order, your parcel is send between 24 to 48 hours.
Time of logistics depends on the logistics society. 
Best alternative 10 days, baddest screenplay would be 25 days.

If you’re not happy with your purchase, please contact us at the most 14 days after reception at: contacthentaifigures@gmail.com, we will refund you after asked pictures of the product and see where is the problem. 
You also can return the product to us and we can change it free of charge for you.

If you made a mistake in your address, just email us at: contacthentaifigures@gmail.com before 48h after your purchase to let us change your address.

Once the parcel has been sent and register in the logistics company, we will send you the tracking number as soon as we have it.

You always can contact us by mail at: contacthentaifigures@gmail.com 
  or via WhatsApp: + 86 13 113 007 537

Our mission is to serve you.

Yes we offer free shipping worldwide! Now it’s possible that your parcel make some time to come to your door step.

Normally yes, but we’re a new company, so we have to take some spaces in some different warehouses. So it could depends on it.

If you need to swap an item

Returns and Exchanges

If your parcel is damaged or broken, we will ask you some proofs as pictures of it. Before 14 days after reception, we will refund you.

If you receive the wrong item, just contact us at: contacthentaifigures@gmail.com and provide us your name, order number and a picture of the product. 

We will change it for you free of charges.

We will provide you an address that will arrange you the most when this will happen.

The two best ways are: 
1) by e-mail: contacthentaifigures@gmail.com
2) Via WhatsApp: +86 13 113 007 537

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If you made a mistake while typing your address, you have 48 hours to give us the right address. Like this we change it for you. If your parcel is already at logistics, we can’t change it anymore.

Yes! Just send us a mail before doing it and our team will guide and show you what to do.