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Common queries answered

Frequently asked Questions

When you make order, your parcel is send between 24 to 48 hours.
Time of logistics depends on the logistics society. 
Best alternative 10 days, baddest screenplay would be 25 days.

If you’re not happy with your purchase, please contact us at the most 14 days after reception at: contacthentaifigures@gmail.com, we will refund you after asked pictures of the product and see where is the problem. 
You also can return the product to us and we can change it free of charge for you.

If you made a mistake in your address, just email us at: contacthentaifigures@gmail.com before 48h after your purchase to let us change your address.

Once the parcel has been sent and register in the logistics company, we will send you the tracking number as soon as we have it.

You always can contact us by mail at: contacthentaifigures@gmail.com 
  or via WhatsApp: + 86 13 113 007 537

Our mission is to serve you.

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Normally yes, but we’re a new company, so we have to take some spaces in some different warehouses. So it could depends on it.

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